Managed Services and Remote IT Services
There is a certain amount of trust that goes into working with an outside vendor. When it comes to entrusting management support for your critical data and bustling in-house IT environment, you have to proceed with caution.
As a managed IT services vendor, we understand your concerns, and we’ll provide detailed documentation and full disclosure on all projects to keep your mind at ease. We value your trust, and we’ll do everything we can to ensure that your trust in us isn’t compromised.
Proactive Monitoring and Management
The best way to stay on top of your IT environment is to keep an eye on it—24x7, 365 days a week. The Tech Zone staff is dedicated to this effort with 24x7x365 proactive monitoring, as well 24x7x365 help desk support.
The Tech Zone reduces the risk of disruptions to your IT environment by providing remote IT services through continuous monitoring, maintenance, and management of your servers and hardware. By staying proactive, we can spot and solve problems before they escalate.
Our team will:
- Keep a detailed log
- Analyze the trouble spots
- Provide a detailed report on our findings
Switching to a proactive model will greatly reduce costly crisis support for your team, while enhancing your overall security and bottom line.
Satisfaction or Your Money Back
For managing your entire IT infrastructure or the most crucial components, our on-site technicians and facility managers are ready and able to deliver full remote services. Not only are we available to assist you all day, any day, we offer individual designed packages, along with dedicated email, telephone, and optional on-site support.
We have one of the strongest support staffs in the industry, and we’re happy to prove it. If you’re not thrilled with our service, you’ll get your money back. It’s that simple.
The Tech Zone offers 3 levels of proactive Managed Services and Support: